Help and contact
A question, a bug, an idea: hello@vorlift.com. It is the only address, and I read it myself.
What actually helps when something goes wrong
Vorlift receives no data at all: I see neither your phone, nor your sessions, nor what happened on screen. Without you, I have nothing. Three things are usually enough:
- What you were doing when the problem happened, in one sentence.
- What you expected, and what happened instead.
- A screenshot, if the screen showed something odd.
The error log, from inside the app
The app keeps the latest technical errors on your phone. You can read them, delete them, or send them to me — only if you decide to: Settings › Help › Contact us, then share the log in one tap.
It contains no training data: no loads, no sessions, no body weight. Technical messages only.
Your data is yours, and it stays with you
- Take it with you: the app exports everything to a file, at any time.
- Erase it: delete a session, or uninstall the app. ⚠️ Uninstalling is final — export first.
- There is no account: nothing to create, nothing to delete on our side.
The details live in the privacy policy.
Subscriptions, payments, refunds
Subscriptions are sold by the App Store or Google Play, which are the sellers. Cancelling, invoices and refunds are therefore handled from your Apple or Google account settings, not here — it is faster, and I have no access to them. Write to me anyway if something looks wrong.
A suggestion?
They are welcome, and they have already changed the app more than once. Same address.